Refund Policy

Effective date: May 13, 2026

1. Overview

Fern & Echo offers subscription-based access to our digital estate vault service. This policy explains when refunds are available and how to request them.

2. Monthly Subscriptions

Monthly subscriptions are billed at the start of each billing cycle. We do not offer prorated refunds for partial months. If you cancel a monthly subscription, you will retain access through the end of your current billing period.

3. Annual Subscriptions

Annual subscriptions are eligible for a full refund within 14 days of the initial purchase date, provided you have not exported your vault data more than once during that period. After 14 days, annual subscriptions are non-refundable. If you cancel an annual subscription, you will retain access through the end of your current annual period.

4. Free Trial

Free trials are not charged. No refund is applicable to trial periods. If you upgrade from a trial to a paid plan and wish to cancel, the standard refund policy for that plan type applies.

5. Exceptions

We may issue refunds outside this policy at our sole discretion in cases of:

6. How to Request a Refund

To request a refund, contact us through our support portal with your account email and a description of the issue. Refund requests must be submitted within the eligible window described above.

Approved refunds are processed within 5–10 business days and returned to the original payment method.

7. Subscription Cancellation

You may cancel your subscription at any time from your account settings. Cancellation stops future charges but does not delete your data. Your vault remains accessible in read-only mode on the free tier after cancellation.

If you need to cancel due to the death of an account holder, please contact us directly. We will handle these situations manually and with care.

8. Price Changes

Fern & Echo will never decrease prices without explicit public communication explaining why. Price increases for existing subscribers will be communicated at least 30 days in advance.

9. Contact

Questions about this policy can be directed to our support portal.